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What Happens to My Email When I Migrate My Website to Newsifier

Customer's email stopped working after website migration because DNS records were still pointing to old hosting provider.

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Written by Support Newsifier
Updated over a week ago

The Problem

  • When migrating websites to Newsifier, customers may lose email functionality if their email was previously managed by their old hosting provider

  • This happens because DNS records (especially MX records) are still pointing to the old provider's servers

  • Newsifier provides website hosting but not email hosting services

What Customers Need to Know

  • Before Migration: Customers should be informed that their email service may be affected during the website migration

  • Email Hosting Options: They need to choose a separate email provider (Google Workspace, Microsoft 365, or keep their existing provider like the old hosting company)

  • DNS Management: Email DNS records need to be properly configured to point to their chosen email provider

Solution Steps

  1. Identify Current Email Setup: Determine where the customer's email is currently hosted

  2. Choose Email Provider: Decide whether to use existing email service or migrate to a new provider

  3. Obtain DNS Records: Get the correct email DNS records (MX, SPF, DKIM, DMARC) from the email provider

  4. Update DNS: Add/update the email DNS records in Cloudflare or their domain registrar

  5. Test Email: Verify that email sending and receiving works properly

Prevention Tips

  • Inform customers during onboarding that email services are separate from website hosting

  • Offer guidance on popular email providers and their setup processes

Additional Information

  • Include information about email delivery delays during DNS propagation (15 minutes to 1 hour)

  • Explain that most mail servers retry delivery for 24-72 hours, so missed emails may still arrive

  • Provide links to setup guides for popular email providers

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