Introduction
The Newsifier Newsletter feature allows you to send daily, weekly, or monthly newsletters to your subscribers automatically. While the feature is designed to work hands-off once configured, there are some common situations where newsletters may not send as expected, or where the behavior may be confusing.
This article covers the most common newsletter issues and how to resolve them. For basic setup instructions, see How to Use the Newsletter Feature.
My Newsletter Keeps Pausing Automatically
This is the most frequently reported newsletter issue. You've configured a recurring newsletter, but it keeps switching to a "Paused" status without you doing anything.
Why does this happen?
The newsletter will automatically pause when there are not enough articles available to fill the configured number of article slots in the newsletter. For example, if your newsletter is set to include 20 articles, but only 5 were published since the last send, the system will pause the newsletter.
This behavior depends on the setting "What should happen if there are fewer articles available than the chosen number?":
"Send Newsletter" — The newsletter will still be sent, but with fewer articles than configured. However, if there are zero articles available, the newsletter will not be sent regardless of this setting, and will retry on the next scheduled date.
"Pause Newsletter" — The newsletter will pause and will not be sent until you manually unpause it after adjusting the article count or after more articles are published.
How to fix it
Go to the Newsletter section in the CMS
Open the affected newsletter and check the number of articles it is configured to include
Lower the article count to a number that matches your typical publishing volume. For example, if you publish 3–5 articles per day, set the daily newsletter to 5 rather than 20.
Set the fallback option to "Send Newsletter" if you want the newsletter to send even when fewer articles are available
Save the newsletter and verify it is set to Active
Tip: You can check the newsletter logs to see exactly when and why a newsletter paused. Look for error entries that indicate "not enough articles" — this confirms that the article count setting needs to be adjusted.
My Daily Newsletter Is Missing Recent Articles
If your daily newsletter goes out but does not include articles that were published "today," this is most likely a timing issue.
How the timing works
The daily newsletter includes articles published within the 24 hours before the scheduled send time. For example:
If your newsletter is scheduled to send at 10:00 AM, it will include articles published between 10:00 AM yesterday and 10:00 AM today.
Articles published after 10:00 AM today will not be included — they will appear in tomorrow's newsletter.
What to do
Make sure the newsletter send time is set to a time after your editorial team has finished publishing their daily content. If your team publishes most articles by 6:00 PM, set the newsletter to send at 7:00 PM or later.
The same logic applies to weekly and monthly newsletters:
Weekly: Includes articles from the 7 days before the send date
Monthly: Includes articles from the 30 days before the send date
My Newsletter Does Not Reach All Subscribers
If you notice that not all subscribers are receiving the newsletter, check the following:
Bounce rate: Go to the Newsletter overview and check the Sent Emails tab. A high bounce rate means that some email addresses on your list are invalid or no longer active. The system will automatically stop sending to repeatedly bouncing addresses.
Unsubscribes: Check the Subscribers tab to see if people have unsubscribed. Each subscriber entry shows the subscription and unsubscribe date.
Spam folders: Ask affected subscribers to check their spam or junk mail folders. Adding your sender email address to their contacts can help prevent this.
Spam Subscribers Are Signing Up for the Newsletter
If you notice a sudden spike in new subscribers with suspicious email addresses, this is likely caused by spam bots filling in your subscription form.
What to do
Contact Newsifier support to investigate the source of the spam signups. We can help identify the pattern and take measures to prevent further fake subscriptions. Sending newsletters to spam addresses can increase your bounce rate and harm your sender reputation, so it is important to address this quickly.
Important: Sending emails to spam addresses increases your bounce rate, which can negatively affect your email deliverability over time. If you notice unusual signup patterns, reach out to support promptly.
Test Email Is Not Being Sent
Before sending a newsletter to all subscribers, you can send a test email to verify the content and layout. If the test email is not arriving:
Check your spam/junk folder
Verify that the sender email address is correctly configured in the newsletter settings
Make sure you have saved the newsletter before sending the test
If the issue persists, contact support with the newsletter name and the email address you tried to send the test to
Can I Show Different Newsletter Subscription Forms on Different Pages?
Yes. When setting up the subscription form embed in the Marketing section of the newsletter, you can configure visibility rules:
All pages: The subscription form appears across your entire website
Specific categories: The form only appears on articles in selected categories
Specific tags: The form only appears on articles with selected tags
You can also control the position of the form — at the top, bottom, or after a specific paragraph number (up to paragraph 40).
This is useful if you run multiple newsletters for different topics and want to show the relevant subscription form only where it makes sense.
A Subscriber Unsubscribed — How Can They Re-Subscribe?
If someone unsubscribed and wants to subscribe again, they can do so through the newsletter subscription page on your website. You can find the link to this page by clicking the "Page" button on the Newsletter dashboard in the CMS.
Share this link with the subscriber so they can re-enter their email address.
What Is the Cutoff Time for Articles to Be Included in the Daily Newsletter?
The cutoff is determined by the newsletter's scheduled send time. Only articles published before the send time will be included. For example, if the newsletter sends at 8:00 AM, only articles published before 8:00 AM that day (and after 8:00 AM the previous day) will be included.
To ensure today's articles are included, schedule the newsletter for a time after your team finishes publishing for the day.
Can Subscribers Choose Between Daily, Weekly, or Monthly?
Currently, each newsletter has a fixed frequency (daily, weekly, or monthly) as set by you in the CMS. Subscribers cannot choose their preferred frequency from a single newsletter.
However, you can create multiple newsletters — for example, one daily and one weekly — and let subscribers choose which one(s) to sign up for through your subscription page.
Still Having Issues?
If your newsletter issue is not covered above, contact our support team. When reaching out, include:
The name of the affected newsletter
Screenshots of the newsletter settings and any error messages in the logs
The expected vs. actual behavior
This helps us investigate and resolve the issue faster.