Introduction
Newsifier uses Ayrshare as the social media integration provider to connect your website with platforms like Facebook, Instagram, X (Twitter), and Telegram. While this integration generally works seamlessly, you may occasionally encounter issues such as disconnected accounts, posts not appearing, or platforms disappearing from the sharing panel.
This article covers the most common social sharing issues and how to resolve them. For basic setup instructions, see Social Sharing: How to Share Articles on Multiple Platforms.
A Social Media Channel Has Disappeared from the Sharing Panel
This is the most common issue. You open the article editor and notice that one of your connected platforms (often Instagram) is no longer listed as a sharing option.
Why does this happen?
Ayrshare periodically requires re-authorization from the social media platforms. When a platform's authorization token expires or is revoked, Ayrshare automatically disconnects (unlinks) that account. This is not caused by anything you did — it is normal behavior and happens to all social media integrations from time to time.
Common triggers include:
The authorization token has expired (most platforms require periodic re-authentication)
You changed your password on the social media platform
The social media platform updated its API or security policies
The Facebook/Instagram business page connection was modified outside of Ayrshare
How to fix it
In the CMS, go to General → Settings → Share
Click the Connect Social button to open the Ayrshare dashboard
Find the disconnected platform and reconnect it by following the on-screen authentication steps
Once connected, return to the article editor — the platform should appear again in the sharing checkboxes
Tip: You may also receive an email from Ayrshare with the subject line "Ayrshare Notice: [Your Profile] [Platform] Account Needs to be Relinked." If you receive this email, follow the steps above to reconnect the account before your next article is published.
Instagram Is Not Posting
If Instagram appears as connected but posts are not going through, check the following:
Check the Social Posts page: In the CMS, go to the Social Posts page to see the status of each shared article. If a post failed, you will see a Failed status with an error message explaining the issue.
Verify the Instagram account type: Instagram sharing through Ayrshare requires a Business or Creator Instagram account that is connected to a Facebook Page. Personal Instagram accounts cannot be used for automated posting.
Check your image: Instagram requires images to meet specific aspect ratio and size requirements. If your article's main image does not meet Instagram's guidelines, the post may fail. Try using a different image or re-uploading one in a standard aspect ratio (e.g., 1:1, 4:5, or 1.91:1).
Facebook Sharing Not Working After Migration
If you recently migrated your website to Newsifier (or upgraded to a new theme version) and Facebook sharing stopped working, the most common cause is that the Open Graph (OG) metadata needs time to refresh in Facebook's cache.
Steps to resolve:
Use Facebook's Sharing Debugger: Go to developers.facebook.com/tools/debug/ and enter the URL of the article that is not sharing correctly.
Click Scrape Again to force Facebook to re-fetch the page's metadata.
Verify that the correct image and title appear in the preview.
If the issue persists, check that your social media accounts are still connected in General → Settings → Share → Connect Social.
An Unexpected Platform Appeared in the Sharing Panel
If you notice a platform you did not connect (for example, X/Twitter appears but you only use Facebook and Instagram), this means someone from your team connected the account in the Ayrshare dashboard. Ayrshare accounts cannot be linked automatically — manual action is always required.
To remove an unwanted platform:
Go to General → Settings → Share → Connect Social
In the Ayrshare dashboard, locate the platform you want to remove and disconnect it
Scheduled Social Media Posts Were Sent at the Wrong Time
If you scheduled articles to post at a specific time and the social media posts went out at a different time, this is usually caused by a timezone mismatch.
Check that your timezone settings are correctly configured in the CMS: go to General → Settings and verify the timezone matches your local time. See How to Change the Time Zone and Date/Time Display Settings in Newsifier for details.
Checking Why a Social Media Post Failed
Every social media post made through Newsifier is logged. If something went wrong, you can find out exactly what happened:
In the CMS, navigate to the Social Posts page (accessible from the main menu)
Find the article in question — each entry shows the status of the post per platform
If the status is Failed, an error message will be displayed explaining the reason
After resolving the issue, you can repost the article by going to the article editor and clicking the Repost link below the relevant platform checkbox
Still Having Issues?
If you have followed the steps above and are still experiencing problems with social media sharing, please contact our support team. When reaching out, include:
The name of the affected platform (e.g., Instagram, Facebook)
The URL of the article you tried to share
A screenshot of any error messages from the Social Posts page
This helps us diagnose the issue faster.